Get Services Started
Insurance CoverageCEC accepts most insurance plans. However, it is important to know what type of diagnosis and treatment services are available in your specific insurance plan. You will also need a Letter of Medical Necessity for therapy services written and submitted by your child's primary care physician or a prescription.
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Intake ProcessOnce you know what your insurance plan will cover, you can schedule an Initial Intake with one our Board Certified Behavior Analysts (BCBA Supervisor) or Licensed Counselors. They will evaluate your child's needs and strengths and provide a Functional Behavior Assessment(FBA), Behavior Support Plan (BSP), and an initial Individualized Treatment Plan (ITP) based on their observation, interview results, and review of documents and reports submitted. Download our Intake Form, complete, and return with all required documents.
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Starting TherapyAfter the intake process is complete and authorization from your insurance company has been obtained to proceed with therapy services (if required), your Counselor or BCBA Supervisor will set up therapy services based on the recommendations in the treatment plan outlined during the intake. Therapy hours, location of therapy, and type of service is dependent on their clinical recommendations as well as other factors such as the child's availability, school schedule, and other resources.
New Client Rights Under HIPAA 2013
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Satisfaction SurveyIf your child receives services from Child Enrichment Center, please take our survey. Our goal is to help children meet learn socially important skills, reduce challenging behaviors, and meet developmental milestones with effective treatment and parent involvement. Please tell us how we are doing in accomplishing our goal with you and your child.
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Child Enrichment Center has an array of processes to address the person's concerns about their care. Our goal is to address the person's concerns about their care. Our goal is to address any care concern that you or your family member might have as quickly and efficiently as possible. Our staff are empowered and committed to making that happen. Before initiating a formal grievance/complaint procedure, the client/patient should attempt to resolve the dispute informally with the staff member concerned.
Richland/Pasco/Kennewick
1950 Keene Rd, Building L
Richland, WA 99352
Ph: (509) 420-3442
Fax: (858) 521-8173
Email: office.childenrichmentcenter@gmail.com
Recipient Complaint Form:
Please use the Recipient Compliant Form for all of your complaints.
If you or someone else thinks that your rights have been violated, file a right complaint. By completing the Recipient Complaint Form and checking the box: “Client Rights Violation”
If you don't agree with the designed treatment plan or services supporting the treatment plan or you've received a written or verbal notice that your treatment is being changed and you don't like the changes, you may file a dissatisfaction complaint by checking the box: “dissatisfaction with treatment plan and services provided.”
If your complaint is about our service contract violation, meaning a violation of your agreement with Child Enrichment Center for services provided, please check the box: “Service Contract Violation”
If your complaint is none of these please check the box: “Other” and specify your complaint type.
Please allow up to 30 days to resolve your complaint depending on the severity.
The Supervisor or Manager will provide a written description of the grievance/complaint and summary of resolution initiated should include the following information:
If you have gone through this process and have not received a resolution or you believe your complaint was not handled fairly or you have reason to believe you have been mistreated, denied services, or discriminated against in any aspect of services because of disability may file a grievance with the Washington State Health Department:
Health Systems Quality Assurance Complaint Intake
P.O. Box 47857
Olympia, WA 98504-7857
Local: 360-236-4700
Email: HSQAComplaintIntake@doh.wa.gov
- Communicate with your child’s Supervisor for you case about your concerns.
- Communicate your problem with the office manager at your specific practice location.
- If your concern is not resolved, communicate your problem to the Child Enrichment Center’s Clinical Director by setting up an appointment through the office manager to do so and complete a Recipient Complaint Form.
Richland/Pasco/Kennewick
1950 Keene Rd, Building L
Richland, WA 99352
Ph: (509) 420-3442
Fax: (858) 521-8173
Email: office.childenrichmentcenter@gmail.com
Recipient Complaint Form:
Please use the Recipient Compliant Form for all of your complaints.
If you or someone else thinks that your rights have been violated, file a right complaint. By completing the Recipient Complaint Form and checking the box: “Client Rights Violation”
If you don't agree with the designed treatment plan or services supporting the treatment plan or you've received a written or verbal notice that your treatment is being changed and you don't like the changes, you may file a dissatisfaction complaint by checking the box: “dissatisfaction with treatment plan and services provided.”
If your complaint is about our service contract violation, meaning a violation of your agreement with Child Enrichment Center for services provided, please check the box: “Service Contract Violation”
If your complaint is none of these please check the box: “Other” and specify your complaint type.
Please allow up to 30 days to resolve your complaint depending on the severity.
The Supervisor or Manager will provide a written description of the grievance/complaint and summary of resolution initiated should include the following information:
- A statement describing the nature of the problem and the action which the student desires taken.
- A description of the general and specific grounds on which the appeal is based.
- A statement of the steps initiated by the student to resolve the problem by informal means, as prescribed above.
- A listing, if relevant, of the names of all persons involved in the matter at issue and the times, places, and events in which each person so named was involved.
If you have gone through this process and have not received a resolution or you believe your complaint was not handled fairly or you have reason to believe you have been mistreated, denied services, or discriminated against in any aspect of services because of disability may file a grievance with the Washington State Health Department:
Health Systems Quality Assurance Complaint Intake
P.O. Box 47857
Olympia, WA 98504-7857
Local: 360-236-4700
Email: HSQAComplaintIntake@doh.wa.gov
